Support
Email [email protected] for account help, parser questions, billing issues, refund requests, and API troubleshooting.
Billing Help
For payment or credit issues, include your account email, checkout ID, order ID if available, package name, payment date, and a brief description of the issue.
Parser Requests
For new parser requests, include the source URL, example input, desired output fields, volume expectations, and whether this is for testing or production.
Security and Abuse
For security reports or abuse complaints, include enough detail for us to reproduce or investigate the issue. Avoid sending sensitive secrets unless requested through a secure channel.
Response Time
We try to respond as quickly as possible. Response times may vary depending on issue complexity and service load.