Credit Purchases
Purchased credits are intended for live parser usage. Credits are generally non-refundable after they are used for parser runs.
Unused Credits
Refund requests for unused purchased credits may be reviewed case by case. Approval depends on payment status, fraud checks, account activity, and applicable law.
Failed or Duplicate Payments
If you believe you were charged in error, charged twice, or credits were not added after a completed payment, contact us with your account email, checkout ID, order ID, and payment date.
Trial and Promotional Credits
Trial credits and promotional credits have no cash value and are not refundable.
Abuse and Violations
Refunds may be denied when an account violates the Terms of Service, Acceptable Use Policy, payment rules, or fraud-prevention controls.
Payment Provider
Payments are processed by Creem as merchant of record or payment provider where applicable. Some refund timing, tax handling, and card network behavior may be controlled by Creem or the payment network.
How to Request a Refund
Email [email protected] with your account email, transaction details, and a short explanation. We will review eligible requests and respond as soon as practical.