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Pipedrive · Trustpilot reviewsAmostra salva · 30 linhas
Coletado em 16 de out. de 2026: Scraper de avaliações do Trustpilot
NotaratingTítulotitleTexto da avaliaçãotextAutorauthorNamePublicado empublishedDateEmpresacompanyNameAvaliação verificadaisVerifiedPaíscountryURL da avaliaçãoreviewUrlID da avaliaçãoreviewId
5Pipeline Rollout and Support TeamCalled on their support desk during a pipeline rollout in Midtown to help fix some messy custom data routing. They actually dug right into our schema and helped straighten out the workflow instead of just parroting a script. The onboarding pace is admittedly a bit rushed, frankly. But the support team knows their technical details inside out. Solid software for managing client pipelines.Jean2026-10-15T18:23:05.000ZPipedrivefalseUShttps://www.trustpilot.com/reviews/6ad0fde9134859f14b74a79a6ad0fde9134859f14b74a79a
1Truly abominable serviceTruly abominable service and experience. Their server experienced a 'bug' that 'affected multiple users' (which I flagged for them) which caused hundreds of my leads to receive duplicate emails from a campaign. And not 2 or 3 duplicates. 75+. I emailed, chatted, etc. repeatedly when this occurred, and after FIVE days, I have 1. no resolution 2. no refund 3. A SINGULAR email per day from their team 4. no plan or guidance AT ALL as to how to go about re-enabling the gmail connection without the hundreds of duplicate emails still in the outbox sending out and causing even more reputational damage. Their team is so lazy, so apathetic, it blows my mind. I went from a fervent apostle of Pipedrive to cancelling my subscription after FIVE INOPERABLE DAYS of business and switched to Brevo. Do not recommend to anyone.Josie Risinger2026-10-13T19:03:17.000ZPipedrivefalseUShttps://www.trustpilot.com/reviews/6ace6455d87fe66900d4e3046ace6455d87fe66900d4e304
5Jonathan Martins was greatJonathan Martins was great. It was a very impactful session on the new Pipedrive features. We are definitely going try them out.Alan Lubega2026-10-13T08:05:34.000ZPipedrivefalseUGhttps://www.trustpilot.com/reviews/6acdca2df0c0cec98c3872ff6acdca2df0c0cec98c3872ff
1€300 TAKEN. ZERO ACCOUNTABILITY. CUSTOMER SERVICE DOESN’T EXISTI signed up for ONE seat. They charged me for FOUR. Three seats remain unassigned, and €300 extra has been taken from my card. I sent them the confirmation emails proving I only had one seat. Their response is complete SILENCE. No refund. No answers. No accountability. Let that sink in: a software company takes your money, receives proof of the mistake, ignores your emails, and keeps your €300. What do you call a business that takes your money and refuses to give it back? This is beyond incompetence. It is disgraceful business conduct. They are happy to charge your card but suddenly disappear when it comes to taking responsibility. My €300 is not a donation. I did not authorize this extra charge, and I should not have to beg a company to return money it has no justification for keeping. If this is how they treat a one-seat customer, imagine what happens when something more serious goes wrong. A software company should sell software, not turn refunds into an endless fight and customer support into a ghost town. AVOID. A company is only as trustworthy as its actions when it has your money. And my experience with this one has been absolutely appalling.Ece G2026-10-09T13:07:08.000ZPipedrivefalseNOhttps://www.trustpilot.com/reviews/6ac8cadb608b6cec5b08e0b56ac8cadb608b6cec5b08e0b5
5Amazing customer serviceAmazing customer service. I've had two remote sessions with Ligia and she has been nothing but stellar. She explained everything clearly and always made sure I was understanding the content covered.simcha morgenstern2026-10-08T21:31:49.000ZPipedrivefalseUShttps://www.trustpilot.com/reviews/6ac7efa5d3b03b9e8be0a4226ac7efa5d3b03b9e8be0a422
5Great customer serviceThere was low adoption of Pipedrive within our business and we were not optimising the way we worked with the platform. We have been working very closely with Stacey Clarke to rectify this problem and she has been phenomenal. Great customer service and a fountain of knowledge. She has been very attentive in terms of following up. To conclude we have really enjoyed our experience with Stacey.Sacha2026-10-07T17:30:47.000ZPipedrivefalseGBhttps://www.trustpilot.com/reviews/6ac665a7d9306b6f3845f7416ac665a7d9306b6f3845f741
1⭐ Disappointing Experience⭐ Disappointing Experience — Not a Good Fit for a Team-Based Business Our experience with Pipedrive was extremely disappointing. We found the system to be clumsy, difficult to navigate, and far more limited than we expected. For a business that relies heavily on teamwork, scheduling, communication, and multiple people working together, the platform simply was not adaptable enough for our needs. The biggest frustration, however, was the customer service. When you invest in software to help operate your business, you expect the company behind it to listen, provide solutions, and genuinely want to help you succeed. Unfortunately, that was not our experience. Rather than feeling like Pipedrive was interested in understanding our business needs or helping us find workable solutions, we repeatedly felt like we were expected to adapt our business to the limitations of their system. Software should make running a business easier, more efficient, and more organized—not add another layer of frustration. Ultimately, Pipedrive did not meet our expectations in functionality, flexibility, or customer support, and we made the decision to move on to another platform. For businesses with multiple teams or more complex operational needs, I would strongly recommend researching other options before committing.Noble Barnes2026-10-05T14:12:12.000ZPipedrivefalseUShttps://www.trustpilot.com/reviews/6ac3941b67ed331708a897a06ac3941b67ed331708a897a0
5Thank you Jonathan!Jonathan Martins is always helpful, finding creative solutions and optimizations to help our team's workflow.JM2026-10-02T15:18:49.000ZPipedrivefalseUShttps://www.trustpilot.com/reviews/6abfaf396a6ebcf572993bb36abfaf396a6ebcf572993bb3
5Satisfied Customer - Highly RecommendWe have been using Pipedrive for a few months already now, and we are very happy with the functionality, service and response rate. Jonathan Martins in particular has been amazing at ensuring we are well taken care of. From a smooth onboarding experience through to continued, ongoing support. We look forward to a long and fruitful working relationship with him and this company. Steel Hub Group Ltd2026-10-02T12:52:26.000ZPipedrivefalseGBhttps://www.trustpilot.com/reviews/6abf8ceaf4488193133af58a6abf8ceaf4488193133af58a
5Happy with Pipedrive and in especially…Happy with Pipedrive and in especially Jonathan Martins, great customer support specialist! Listens, acts and comes back with helpful updates. Thanks Jonathan!Bart2026-10-01T17:36:36.000ZPipedrivefalseNLhttps://www.trustpilot.com/reviews/6abe7e0467f1a3fb60a932a46abe7e0467f1a3fb60a932a4
5Rafael Salgado was EXCELLENTRafael Salgado was EXCELLENT - super helpful and understood what we were trying to achieve. looking forward to working with him more. Stef2026-09-30T13:10:47.000ZPipedrivefalseGBhttps://www.trustpilot.com/reviews/6abcee376e4b9e1bcd08f6ed6abcee376e4b9e1bcd08f6ed
5Training from Walid was outstandingTraining from Walid was outstanding. He knows the system inside out and took the time to learn my business and to find the most useful and relevant tools to focus on. His sessions were engaging and I've been able to get PipeDrive working perfectly for us in a very short space of time and without having to buy 5 products to do what we wanted. Paul2026-09-24T14:25:33.000ZPipedrivefalseIEhttps://www.trustpilot.com/reviews/6ab516bdf6b3a0e76ca649426ab516bdf6b3a0e76ca64942
5Useful and great session with PipeDriveRafael was very clear. Going through the session, he had some nice tips and insights. Was very helpful!Lisa2026-09-23T11:44:25.000ZPipedrivefalseNLhttps://www.trustpilot.com/reviews/6ab39f79780950e2d77061856ab39f79780950e2d7706185
5Clean UI and capable support routing.Deployed Pipedrive last month to ditch our bloated legacy CRM and tap into better native integrations. Hit a bottleneck trying to map custom CSV data into the Insights reporting module. Instead of just reading from a script, their support team actually dug into our pipeline logic and helped restructure the workflow. Having reps who understand data routing saved us hours of troubleshooting bandwidth. Solid deployment.Thomas2026-09-19T19:34:43.000ZPipedrivefalseUShttps://www.trustpilot.com/reviews/6aaec7b35113c1c7afc42eb76aaec7b35113c1c7afc42eb7
5Eduardo was a huge helpEduardo was a huge help. Patient, skilled, helpful & intelligent. I feel like I leveled up! Thanks a lot and can't wait to keep chatting/growing.Nathan Folbrecht2026-09-10T14:32:17.000ZPipedrivefalseSEhttps://www.trustpilot.com/reviews/6aa2a351a92b8a71c93bf6396aa2a351a92b8a71c93bf639
5Ligia was absolutely first class!Ligia was absolutely first class; she was supportive, engaging and I cannot recommend her enough. Pipedrive: Don't let this one go! We have enjoyed the working relationship with Pipedrive and learning all which they have to offer. We look forward to further developments and utilising the platform further as our customers grow.Richard Calveley2026-09-09T11:00:51.000ZPipedrivefalseGBhttps://www.trustpilot.com/reviews/6aa12043b4d272140a367c676aa12043b4d272140a367c67
5The meeting was really helpfulThe meeting was really helpful and Rafael very easy to talk to. I got good advice and look forward for our next session. Marian Seppälä2026-09-02T13:09:37.000ZPipedrivefalseSEhttps://www.trustpilot.com/reviews/6a9803f1574b106456ec69756a9803f1574b106456ec6975
5Very helpful to actually start using PipeDrive properly. It was absolutely necessary to learn PipeDrive better, and actually use the features. Rafael did great job explaining tools and also the why behind those. And there are still quite many details that have to be tested out and if needed discuss in the next meeting. As the sales team is mainly scientists, the sales theory is rather weak, Rafael helped to understand the lead inbox in a very nice way. Maybe only down side was that the meeting was quite rushed. Nele2026-09-02T13:04:59.000ZPipedrivefalseEEhttps://www.trustpilot.com/reviews/6a9802dbfa079dfc9470466a6a9802dbfa079dfc9470466a
1Prices keep going up; UI requires more and more effortEvery day there's a new popup to click closed. The UI gets more and more crowded, which is visually distracting and serves to hide the fields we use the most. It's really kind of amazing how PD continually f***s up the UI in the name of improvement! It wasn't always this way. Time to find another CRM. Edit: I'll try to track the daily UI changes :) Posted on 8/26; today, 9/33 there are two. My pinned notes no longer show line breaks -- what a great change, PD! Now everything appears as a run-on sentence. And the leads now have a new bright red distracting indicator in the Next Activity column. PD, I can SEE when there is no activity scheduled; there was already a smaller yellow indicator there. What's next? We'll see tomorrow! KE2026-08-27T19:20:33.000ZPipedrivefalseCAhttps://www.trustpilot.com/reviews/6a9071e1c75e28fc68a5c6ce6a9071e1c75e28fc68a5c6ce
1worst customer service, possibly illegal levels of neglect to helpThis is quite possibly the worst customer service I've ever experienced. And the most ironic part of it is that it's a CUSTOMER RELATIONSHIP software! Unbelievable. There are several issues that I need immediate help with and no one answered the chat customer service. I get auto-replies to my emails saying that the support email doesn't work. Our salesperson who onboarded us doesn't work there anymore so we have no one to contact. Literally the only option is a chatbot? Unacceptable. I will soon be reporting them to the authorities because we have been trying to deactivate accounts and the button doesn't work so it is theft at this point since there is no one to help with anything.MacKenzie Gross2026-08-27T11:24:55.000ZPipedrivefalseJPhttps://www.trustpilot.com/reviews/6a900267b446ade25852581d6a900267b446ade25852581d
5Working with Rafael Salgado has been an…Working with Rafael Salgado has been an outstanding experience. We’ve been using Pipedrive since 2023, and Rafael quickly helped us recognize that several aspects of the way our CRM had been structured and managed were preventing us from taking full advantage of the platform. What impressed me most was Rafael’s ability to identify those issues, explain them clearly, and then provide practical solutions. He has helped us clean up and reorganize our CRM, implement better stages and processes, and establish a much more efficient structure for how we manage our workflow going forward. Rafael is extremely knowledgeable about Pipedrive, but just as importantly, he is patient, encouraging, and genuinely invested in helping his clients succeed. He didn’t simply point out what needed to change—he helped us understand why those changes mattered and how they could improve the way we operate. After having our CRM configured the same way for several years, it has been incredibly valuable to have someone with Rafael’s expertise take a fresh look at it and show us how much more the platform is capable of doing for us. I’m genuinely grateful that Rafael Salgado reached out and began working with us. He has been an exceptional resource, and his knowledge, professionalism, and commitment to helping us optimize Pipedrive have already made a meaningful difference in our business. I highly recommend working with him.Ruben Campos2026-08-26T00:10:22.000ZPipedrivefalseUShttps://www.trustpilot.com/reviews/6a8e12cee4bbf2afbed89b366a8e12cee4bbf2afbed89b36
5I had a great call with Rafael SalgadoI had a great call with Rafael Salgado. He really helped me wrap my head around the right way to use data fields in Pipedrive. He also took a look at my current processes and automations, and gave me some solid advice on how to improve them. He basically left me with some 'homework' to do! Once I get all these changes set up, I’ll definitely be booking another session with Rafael so he can give everything a final check. Jason Melton2026-08-24T20:08:06.000ZPipedrivefalseMXhttps://www.trustpilot.com/reviews/6a8c888612a826600cb46f936a8c888612a826600cb46f93
1I would avoid at all costsI would avoid at all costs. Extremely difficult to amend or cancel subscriptions. This is based on 8+ years of experience handling users for our company. Alexander Lloyd-Jones2026-08-21T17:31:44.000ZPipedrivefalseBMhttps://www.trustpilot.com/reviews/6a886f60f0b327ad9e41e8496a886f60f0b327ad9e41e849
1Poor Customer Service & Support They are very good at onboarding you, but any support or help you need from there, you can forget it. No phone support available. Advised to email my support request. 6 emails over six weeks crying out for some help and zero responses. Might be a good CRM system, but they are a really unhelpful company after working with them for the last 2 years. Toby Gray2026-08-18T22:12:53.000ZPipedrivefalseGBhttps://www.trustpilot.com/reviews/6a84bcc5e95073072c187dc26a84bcc5e95073072c187dc2
1Faceless CompanyThey are faceless and hide behind emails. They do not have any cooling off period, if you want to cancel your subscriptionLesley2026-08-14T23:50:57.000ZPipedrivefalseGBhttps://www.trustpilot.com/reviews/6a7f8dc182f99a587125e89c6a7f8dc182f99a587125e89c
5Stacey Clarke is the bestStacey Clarke is the best, she has helped me in so many ways as a beginning Pipedrive user I felt very lost and Stacey was patient, sent several follow ups, met with me several times and continuously showed me how to accomplish exactly what I wanted with my client lists and even adjusted my CSV file so it would perfectly pull into pipedrive. Chelsea2026-08-14T00:14:47.000ZPipedrivefalseUShttps://www.trustpilot.com/reviews/6a7e41d7d6fdf410a07450a06a7e41d7d6fdf410a07450a0
5We have recently onboarded to Pipedrive…We have recently onboarded to Pipedrive as a 3 person team and we have loved the assistance and willingness from Eduardo Parreira and Tony Xavier - they have helped us to get up and running quickly and have provided some useful insights for us to overcome some challenges our previous provider was less willing or able to.James2026-08-11T10:40:47.000ZPipedrivefalseAUhttps://www.trustpilot.com/reviews/6a7ae00f4b885de36d79e9d76a7ae00f4b885de36d79e9d7
5⭐⭐⭐⭐⭐ Five-Star Support from Stacey!I had a fantastic experience with Stacey, our Senior Customer Success Specialist at Pipedrive. She helped me quickly resolve some challenges I was having with Insights reporting and was incredibly patient, thorough, and knowledgeable throughout the process. In no time, we had everything working the way I needed it. It’s refreshing to work with someone who genuinely takes the time to understand the issue and make sure you’re set up for success. Definitely a five-star experience. Love the Pipedrive platform, and especially love the people behind it who support us!Rudy Franco2026-08-10T19:40:06.000ZPipedrivefalseUShttps://www.trustpilot.com/reviews/6a7a0cf683c97fbd41b8d9ac6a7a0cf683c97fbd41b8d9ac
5Seamless onboarding, excellent productWe moved from Hubspot to Pipedrive recently and the experience has been so seamless and stress free. Carolina helped us every step of the way, with clear communication and immediate responses to our queries.Jack Brophy2026-08-10T14:32:29.000ZPipedrivefalseIEhttps://www.trustpilot.com/reviews/6a79c4ddad083302e09a106e6a79c4ddad083302e09a106e
1scummy way to make more money off clientFor some reason, removing a user is not enough to cancel the account; I need to go through a not-very-clear, multiple-step process with forced feedback to cancel. I hope the frustrating cancelling process was worth it for you. Reply to your reply: that is the most dishonest generic reply. You have very strict policies for your costumer support that you can't help even if it's rationale.Sharon2026-08-08T06:15:42.000ZPipedrivefalseCAhttps://www.trustpilot.com/reviews/6a76ad6e8536cc06192e738f6a76ad6e8536cc06192e738f
Resultados reais coletados em 16 de out. de 2026 (UTC). Esta é uma amostra salva; os dados da fonte podem mudar. Os valores ausentes não foram retornados pela fonte. Passe o cursor sobre um valor abreviado ou mude para JSON para lê-lo por completo.
Sobre estes campos de saída
CampoTipoDescrição
reviewIdstringIdentificador único da avaliação no Trustpilot.
titlestringTítulo da avaliação.
textstringTexto completo da avaliação no Trustpilot.
ratingnumberNota de uma a cinco estrelas.
publishedDatestringData e hora da publicação da avaliação em ISO 8601.
companyNamestringNome da empresa.
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JSON · entrada de exemplo
{
  "companyUrls": [
    "pipedrive.com"
  ],
  "maxReviewsPerCompany": 10,
  "sort": "recency",
  "includeCompanyInfo": true
}
Ver os campos de entrada
CampoTipoObservações
companyUrlsarrayInforme URLs de empresas no Trustpilot (ex.: https://www.trustpilot.com/review/example.com) ou só o domínio (ex.: example.com). Um por linha.
maxReviewsPerCompanyintegerNúmero máximo de avaliações por empresa. Use 0 para não limitar.
starsarrayFiltre as avaliações por estrelas. Escolha uma ou mais notas (por exemplo, 1 e 5 estrelas) ou deixe vazio para todas.
languagesarrayFiltre as avaliações por código de idioma ISO (por exemplo: en, fr, de, es). Adicione um código por linha. Deixe vazio para o padrão do Trustpilot / todos os idiomas disponíveis.
sortstringOrdene as avaliações por data ou por relevância (padrão).
datestringPeríodo predefinido opcional do Trustpilot. Escolha os últimos 30 dias, 3 meses, 6 meses ou 12 meses; deixe vazio para todas as datas.
publishedAfterstringSalvar só avaliações publicadas estritamente após esta data ou data e hora ISO. Use YYYY-MM-DD (meia-noite UTC) ou um timestamp com fuso horário, como 2026-09-01T12:00:00Z. Com a ordenação por data, a paginação para ao chegar a avaliações mais antigas.
verifiedbooleanColetar só avaliações verificadas.
withRepliesbooleanColetar só avaliações com resposta da empresa.
includeCompanyInfobooleanIncluir metadados da empresa (TrustScore, total de avaliações, categorias) em cada avaliação.
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curl --request POST 'https://extracto.cloud/api/v1/parsers/trustpilot/queue' \
  --header 'X-API-KEY: ext_your_api_key' \
  --header 'Idempotency-Key: replace_with_a_new_unique_task_key' \
  --header 'Content-Type: application/json' \
  --header 'Accept: application/json' \
  --data-binary @- <<'JSON'
{
  "input": {
    "companyUrls": [
      "pipedrive.com"
    ],
    "maxReviewsPerCompany": 10,
    "sort": "recency",
    "includeCompanyInfo": true
  }
}
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